Customer Service
Real hair specialists, not scripts. Reach us any way that's easiest — we reply within 24 hours, every day.
How to Reach Us
💬 Live Chat
Click the chat bubble bottom-right
Fastest for quick sizing or stock questions
What Our Specialists Help With
- Sizing & cap fit — Small, Medium, Large cap and how to measure your head
- Color matching — send a photo, we'll help you choose
- Texture & length advice — body wave vs. loose wave vs. straight, and what suits your lifestyle
- Lace area & parting style — 13x4 vs. 13x6, middle vs. side vs. free part
- Styling & care — how to wash, co-wash, air-dry, and protect your wig
- Order tracking — where's my package, delivery windows, reshipments
- Returns & refunds — walk-through of our Return Policy
Response Times
- Email: within 24 hours, usually faster on weekdays
- Live Chat: usually instant during business hours (9am–9pm EST)
- Urgent order issues: flag URGENT in the subject line
Not sure where to start? Tell us your hair story — current length, daily routine, what you've tried before — and we'll recommend a piece that fits.