Privacy Policy

Your privacy matters. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Information You Provide

• Account information — name, email address, password, and shipping address when you create an account
• Order information — billing address, payment details (processed by our payment partners), and order history
• Communication — messages you send via contact forms, email, or chat
• Marketing preferences — your newsletter and promotional opt-ins

Information We Collect Automatically

• Device and browser information (type, version, language)
• Pages you view, links you click, and how long you stay
• IP address and approximate location
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

• To process and ship your orders, and provide order status updates
• To respond to your inquiries and provide customer support
• To personalize your shopping experience and recommend products
• To send marketing emails (only if you've opted in — you can unsubscribe at any time)
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations and enforce our terms

3. How We Share Your Information

We never sell your personal information. We share data only with:

• Service providers — payment processors, shipping carriers, email platforms, and analytics tools (under strict confidentiality agreements)
• Legal authorities — when required by law, court order, or to protect our rights and safety
• Business transfers — in connection with a merger, acquisition, or sale of our assets (with continued protection of your data)

4. Data Security

We use industry-standard safeguards to protect your information: encrypted connections (HTTPS), secure payment processing (PCI-DSS compliant partners), restricted internal access, and regular security reviews. No system is 100% secure, but we work hard to keep yours safe.

5. Your Rights

Depending on where you live, you may have the right to:

6. Cookies & Tracking

We use cookies to keep you logged in, remember items in your cart, measure traffic, and personalize content. You can control cookies via your browser settings. Disabling them may limit some features (e.g. checkout, login).

• Essential cookies — required for the site to function (cart, login, security)
• Analytics cookies — help us understand how visitors use the site
• Marketing cookies — used to show relevant ads on other platforms (only with consent)

7. Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

8. International Users

If you access our site from outside the country where we operate, your information may be transferred to and processed in our country. By using the site, you consent to that transfer.

9. Data Retention

We retain your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize the data.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be highlighted on our site or sent to you by email.