Terms & Conditions
Welcome to SoftWig. These terms govern your use of our website and the products you purchase from us.
1. Acceptance of Terms
By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you don't agree, please don't use the site.
2. Account Registration
- You must be at least 18 years old or have parent/guardian consent to create an account
- Provide accurate, complete, and current information
- Keep your password confidential — you're responsible for all activity under your account
- Notify us immediately of any unauthorized use
3. Products & Pricing
- All product descriptions, images, and pricing are provided in good faith but may be subject to error
- Color and texture may vary slightly from on-screen representation due to monitor settings and natural hair variation
- Prices are listed in USD unless otherwise stated and may change without notice
- We reserve the right to limit quantities or refuse service in cases of suspected fraud or policy abuse
4. Orders & Payment
- Submitting an order is an offer to purchase; an order is only accepted once we send a confirmation email
- We accept major credit cards, PayPal, Apple Pay, and other methods shown at checkout
- Payment is processed securely by our payment partners — we never store full card details
- If a payment is declined or appears fraudulent, we may cancel your order
5. Shipping & Delivery
Shipping methods, timelines, and fees are described on our Shipping Policy page. Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier, except where local law requires otherwise.
6. Returns & Refunds
Our return process and timelines are detailed in our Return & Refund Policy. By placing an order you acknowledge those terms.
7. Intellectual Property
All site content — logos, images, product photography, copy, and design — is owned by SoftWig or licensed to us. You may not copy, redistribute, or use any of it for commercial purposes without written permission.
8. User Conduct
You agree not to:
- Use the site for any unlawful purpose or in violation of these terms
- Attempt to gain unauthorized access to any part of the site
- Interfere with the security or operation of the site
- Submit false, misleading, or harmful content (in reviews, accounts, etc.)
- Scrape, mirror, or use automated tools to extract data without permission
9. Reviews & User Content
If you submit a product review or other content, you grant us a non-exclusive, royalty-free license to display, reproduce, and adapt that content in connection with our business. You confirm the content is yours and doesn't infringe anyone else's rights.
10. Disclaimer of Warranties
The site and products are provided "as is" without warranty of any kind, except where required by law. We don't guarantee the site will be uninterrupted or error-free. Hair products are crafted carefully but natural variation may occur.
11. Limitation of Liability
To the maximum extent permitted by law, SoftWig and its team shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the site or products. Our total liability for any claim shall not exceed the amount you paid us in the past 12 months.
12. Indemnification
You agree to indemnify and hold SoftWig harmless from claims, damages, and expenses arising from your use of the site, your violation of these terms, or your infringement of any third-party rights.
13. Governing Law
These terms are governed by the laws of the jurisdiction in which SoftWig operates, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction.
14. Changes to Terms
We may update these terms occasionally. Continued use of the site after any changes constitutes acceptance.
15. Contact
Questions about these terms? Reach out — we're happy to clarify anything.