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Payment Policy

Secure, trusted, encrypted at every step — here's how payment works at SoftWig.

Accepted Payment Methods

💳 Credit & Debit Cards

Visa, Mastercard, American Express, Discover, JCB

🔵 PayPal

Pay with your PayPal balance, linked bank, or any card on file

📱 Digital Wallets

Apple Pay and Google Pay at checkout where supported

Security

Your payment information is processed through PCI-DSS compliant payment gateways using 256-bit SSL encryption. SoftWig does not store your full card number or CVV on our servers — ever.

Currency & Conversion

All prices are displayed and charged in USD. If your card is issued in another currency, your bank will apply its exchange rate and any foreign transaction fees at the time of purchase. Check with your issuer for the exact amount.

Payment Confirmation

Once your payment is authorized, you'll receive an order confirmation email within minutes. If you don't receive one within an hour, check your spam folder or contact [email protected].

Failed or Declined Payments

  • Double-check your billing address matches what's on file with your card issuer
  • Try a different payment method (PayPal often bypasses card-level declines)
  • Call your bank — high-value or international charges can trigger fraud holds
  • Still stuck? Email us and we'll help troubleshoot
Chargebacks & Fraud Protection: If you notice a charge you don't recognize, contact us first at [email protected]. Most issues can be resolved in under an hour without a formal chargeback.

Free Worldwide Shipping

On every order, no minimum spend.

30-Day Returns

Unworn pieces, simple process. Refund in 3 business days.

Duty-Free Guarantee

US, UK, Canada & EU customs and taxes pre-paid. No surprise fees.

Secure Checkout

SSL encrypted. PayPal, Apple Pay & all major cards accepted.